At Somya Saadh, we carefully pack every order before dispatch.
We want every customer to have a beautiful shopping experience.
Please read our exchange policy before placing your order.
1. Exchange Policy
Somya Saadh does not offer returns or refunds on delivered orders.
However, exchanges may be available for eligible products.
Exchange requests must be made within 2 days of delivery.
2. When Can You Request an Exchange?
An exchange may be requested if:
- You received a damaged product.
- You received the wrong product.
- The product has a manufacturing defect.
- The received product is different from your confirmed order.
The product must remain unused and in original condition.
3. Exchange Conditions
To qualify for an exchange:
- Product must be unused.
- Original tags must remain attached.
- Original packaging must be available.
- Product must not have stains or damage.
- All included accessories must be returned.
- Exchange request must be raised within 2 days.
Products showing signs of use may not qualify for exchange.
4. Handmade Product Variations
All Somya Saadh products are handmade.
Small variations in embroidery, texture, colour, or finishing may occur.
These natural variations are not considered defects.
Product colours may also look slightly different on different screens.
5. Customised Products
Customised and made-to-order products are not eligible for exchange.
Please carefully confirm your measurements and customisation details.
6. Damaged or Incorrect Orders
Please inspect your package immediately after delivery.
If your order arrives damaged or incorrect, contact us within 48 hours.
Please share clear photos and an unboxing video, if available.
Our team will review the request and guide you further.
7. Exchange Process
Contact our customer support team with:
- Order number
- Customer name
- Registered phone number
- Reason for exchange
- Clear product photographs
- Unboxing video, if available
Please wait for exchange approval before shipping the product.
Do not send any product without prior approval from Somya Saadh.
8. Exchange Shipping
For approved exchanges caused by our error, we may arrange return shipping.
Additional shipping charges may apply for other approved exchanges.
Exchange shipping terms may depend on the product and delivery location.
9. No Refunds
Somya Saadh does not provide refunds for returned products.
Approved cases will be handled through product exchange only.
Refunds will not be issued for personal preference or change of mind.
10. Order Cancellation
Cancellation requests should be made before order dispatch.
Once an order has been dispatched, cancellation may not be possible.
Customised orders cannot be cancelled after production begins.
11. Contact Us
For exchange-related queries, please contact Somya Saadh.
Brand: Somya Saadh
Email: info@somyasadh.com
Phone/WhatsApp: +91 870 753 8404
Please keep your order number ready when contacting us.
