At Somya Sadh, we carefully pack every order before dispatch. We aim to deliver your order safely and on time.
1. Order Processing
Orders are usually processed within 2–4 business days. Customised and made-to-order products may require additional time. You will receive an order confirmation after successful purchase. Shipping updates may be shared once your order is dispatched.
2. Delivery Time
Delivery time depends on your location and courier service. Most orders are delivered within 5–10 business days after dispatch. Remote locations may require additional delivery time. Delivery timelines are estimates and may vary due to unforeseen delays.
3. Shipping Charges
Shipping charges are calculated during checkout. Applicable charges may depend on your delivery location and order details. Any applicable shipping charges will be displayed before payment.
4. Delivery Address
Please provide complete and accurate delivery details during checkout. This includes your name, address, phone number, and PIN code. Somya Saadh is not responsible for delays from incorrect information. Additional shipping charges may apply for address corrections or re-delivery.
5. Order Tracking
Once your order is dispatched, tracking details may be shared. You can use the tracking information to check delivery updates. Tracking updates depend on the courier partner.
6. Delayed or Failed Delivery
Courier delays may happen due to weather or other conditions. Delivery may also be delayed during festivals or peak seasons. If delivery fails because of incorrect customer information, re-shipping charges may apply. Please contact us if your order remains undelivered.
7. Damaged Package
Please check the package when you receive your order. If the package appears damaged, take photographs before opening it. Contact Somya Saadh within 48 hours of delivery. Please share photographs and an unboxing video, if available. Our team will review the issue and guide you.
8. International Shipping
International shipping availability may vary by location. Any applicable customs duties, taxes, or import charges may be payable by the customer. Delivery times can also vary for international orders.
9. Exchange and Shipping
Somya Saadh does not offer returns or refunds. Eligible products may be exchanged according to our Exchange Policy. Please contact us before sending any product back.
10. Contact Us
For shipping-related questions, please contact us.
Brand: Somya Saadh
Email: info@somyasadh.com
Phone/WhatsApp: +91 870 753 8404
Website: www.somyasadh.com
Please keep your order number ready when contacting our team.
